Refund & Cancellation Policy

1. Cancellation

You may cancel your subscription at any time from your account's Profile page. When you cancel, your plan remains active until the end of the current billing cycle, after which it will not renew and your account reverts to the Free plan. We do not charge any cancellation fee.

2. Refunds

Subscription fees are non-refundable once the subscription period has started. Cancelling a subscription stops future renewals but does not entitle you to a refund for the current or past billing periods, as you continue to have access to the paid features until the end of the cycle.

3. When we do issue refunds

We will review and, where valid, issue a refund in the following cases:

• Duplicate charge — you were charged more than once for the same subscription.
• Erroneous or unauthorised charge — a payment was taken in error or without authorisation.
• Technical failure — you were charged but, due to a verified fault on our side, were unable to access the paid service.

4. How to request a refund

Email support@fileme.in within 7 days of the charge, with your registered email, payment/transaction ID, and the reason for the request.

5. Processing time

Approved refunds are initiated to your original payment method and are typically credited to your bank account within 7 working days, depending on your bank or card issuer's processing time.

6. Contact

For any billing or refund query, reach us at support@fileme.in.